There may be times when you need to edit a shipper address. This can be done on any new orders, whether they have been manually created, downloaded from your marketplace or the order data uploaded.

Please note: if you have a shipping rule set up that includes the destination on the shipper address and you change it, then you will see a warning message advising you to check postage depending on whether you have a shipping rule set for the new destination or not.


How do I edit shipper details on an order?

Within Click & Drop, click on 'Orders'.

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In the 'Orders' screen, find the order where you want to change the shipper details.

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Now, click on the order to open up the order details. In the 'Customer shipping address' box, click on '[Edit]'.

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In the 'Update order' box, correct the relevant details. You can amend any or all of the fields: first name, last name and/or address.

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In this example, we have amended the first name and address.

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Once you have completed your amendments, click on 'Update order'. You will then be directed back to the Order page where you can see the updated order details.

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Now you can continue processing your order.