Applying for a refund (Online Business Account customers)

If you created your manifest less than 24hrs ago and want to apply for a refund, call the Account Helpline on 08457 950950 and we'll correct the order.
If it's been 24hrs or more since the order was created, once you receive your invoice, you can raise an invoice enquiry in OBA. (Go to the invoice tab and click on 'raise query' for your chosen invoice).  Alternatively you can use our online form to tell us about the error and we'll be in touch within 5 working days.