How to configure multiple workstations with Dropbox (Online Business Account customers)

Important notice: We ended support for Dropbox integrations on Friday October 27th, 2023. 

We are asking all customers who previously used Dropbox integrations to instead use our own file import applications, Click & Drop Desktop, or Click & Drop API.

For more information, please see the following guides: How to import orders with Click & Drop Desktop or How to import orders with the Click & Drop API.


If your business works across multiple workstations, the Dropbox integration within Click & drop allows you to send your labels to different printers depending on the workstation you are using.

If you wish for your labels to print automatically, you will need to install Royal Mail print Assist on every workstation you wish to configure. You will need the same log in details for each workstation you wish to configure.

For more information, please see this guide: How to connect Royal Mail Print Assist.

Please note that if you are using multiple workstations within Dropbox, you do not need to configure your printers in Royal Mail Print Assist - but you must have Royal Mail Print Assist switched on.

If you have not already integrated your Dropbox account, please see this guide: How to import orders with your Dropbox account.

To begin, go to your Settings page, and select 'Channels and stores'.


Click anywhere within your Dropbox integration to expand the line and view additional information.


Click the 'Configure Printers' button.


You will be presented with the screen that will display each workstation that you have connected to Click & Drop. A workstation is a particular machine or device that you or your staff may use.

When you configure a workstation, Click & Drop will be able to detect any printers installed on that device or machine, so please ensure your printers are installed correctly.


To configure a workstation, click the 'Add workstation' button.

From the drop down menus, select the workstation you are currently on, and then select which printer should be used for each type of label/document.

The options available here are dependent on your label template settings. For information on how to change or review your label settings, please see this guide: Choosing your label template.


If you choose to use the 'Mark as default' setting, all documents dropped into the 'Click & Drop' folder within Dropbox will be automatically be sent to the default workstation's printers.

Click the 'Save' button when ready.


To configure a different workstation, log into Click & Drop on that particular machine or device, and click the 'Add workstation' button again to repeat the process.


This process can be repeated multiple times, but for optimum performance we recommend only connecting 5 different workstations per Dropbox integration.


Which folder should I drop my spreadsheet into?

Within your Click & Drop folder in Dropbox, a new folder will have been created within your Dropbox folder for each workstation you have configured.

When you are working on a particular workstation, you will need to drop your file into that particular workstation's folder. 

In the example below, two different workstations have been configured within the Dropbox integration.