There may be rare occasions in which Click & Drop is not available, or a technical issue may be temporarily preventing the generation of postage labels. In these scenarios there are some additional options available:


1. Click & Drop Quick Payment.

This service allows you to generate labels without an account and is useful if you have only a few labels to produce quickly. Please note that this service currently only allows purchases via PayPal.

2. Visit your nearest Royal Mail Delivery Office/Customer Service Point or Post Office® branch

Once you have paid for your postage online, you can Drop all items including Royal Mail Tracked 24/48 at a Royal Mail Customer Service Point.


Drop your item off at a Post Office® branch if:

  • you have bought a signature or tracked service
  • you require proof of postage
  • you have selected a non-tracked service and want to place your item in our in-branch post box
  • your item contains any restricted goods and requires supporting documentation.


Click here to find to find your nearest Customer Service Point or Post Office® branch