Preparing for customs (harmonised system or tariff) codes

Customs codes (otherwise known as Harmonised System codes, or tariff codes) became mandatory for some international destinations on January 1st 2019. Failure to include this information may result in delays or rejections during customs clearance in the destination country. 

Currently, the countries which will require electronic customs are:

  1. The United States of America
  2. China
  3. Brazil
  4. Portugal
  5. Russian Federation

All countries outside the EU require a CN22 or CN23 customs form. Countries within the EU do not require customs forms. In order for these to be produced by Click & Drop, check your label format settings

Important note:

Several new changes to Click & Drop are scheduled for release mid January.

These will include a significant update to the 'Apply postage' stage of your order processing, which will allow customs documentation (including customs codes) to be added to the contents of your orders, and will also allow the editing of your package contents.

Before these changes are released, there are currently some options to help you prepare and ensure you are providing the right information for your international orders.

Required data for international customs

For countries which require international customs data to be passed electronically, the required fields are:

  • Customs description
  • Customs code (harmonised system or tariff code)
  • Country of origin
  • Quantity
  • Unit price

Please note that if you download your orders from an eCommerce marketplace or web store, then we advise you import your products into Click & Drop first to ensure they contain all the correct customs information. 

Option 1: Add electronic customs information to new products

If you haven't already, Click & Drop allows you to create a product catalogue of the items you send. Once this data is added, products can be quickly added to your newly created orders.

Your product catalogue can store important data on SKU, name, weight, quantity, cost,  customs code, and other fields. 

For more information, please see here: How to manually create a product.

Option 2: Add electronic customs information to your existing products

If you already have products saved in Click & Drop, you can export all the data in a spreadsheet format. To Do so, click the 'Products' link from any page within Click & Drop. ExportOption.png

Your products will be displayed. Click the blue 'Export' button.

The exported spreadsheet will display all data fields, and show which are incomplete. From here you can manually add in any missing data:

  • Customs description
  • Customs code (harmonised system or tariff code)
  • Country of origin
  • Quantity
  • Unit price

We recommend that you also include a product SKU or product name column. Doing so will cause a new product to be created within your Click & Drop product catalogue. 


Be sure to save your edited spreadsheet to your computer or device.

Next, you will upload your edited spreadsheet back into Click & Drop in order to update your existing products. 

From anywhere within Click & Drop, hover your mouse over the 'products' link, and from the drop down box, click Import.

Map your fields as usual, and be sure to select 'Update' under your import settings. 

For information on how to upload your products back into Click & Drop, please see the following guide: How to import your product data

Option 3: Add electronic customs information if you import your orders via spreadsheet manually, or by using Click & Drop Desktop or Dropbox

For the basics on how to import an order via spreadsheet, please see the following guide: How to import/upload orders

If you wish to add electronic customs information via an order import, please ensure you map the following fields:

Product name (The name of the item you are sending, ie 'Blue T shirt')

Quantity (The quantity of that item you are sending, ie '4')

Product customs code (The 6,8, or 10 digit customs (harmonised system or tariff) code of the item you are sending, ie '22003948')

Customs description (A description of the item you are sending. This description is used by customs officials to assess your items, so please ensure your description is concise and relevant, ie 'Blue cotton T-shirt')

Unit weight (The weight per single unit in kilograms, ie, 0.05)

For a sample spreadsheet containing the minimum required fields for an order with electronic customs, please click to download: Sample xlsx spreadsheet.

For more information on the fields and the data they can contain, please see the following guide: Order import field specifications