Since January 2021, there have been several changes to the information you may need to provide with any international orders. 

Important note: There are some additional changes that are currently in development. For information on these, please see the 'Coming soon' section further down the page. 

This guide covers all the changes you may need to make in Click & Drop to ensure your international orders reach their destinations without delay.

There are three main places you can add customs information in Click & Drop. 

1. You can add information to your individual 'Trading names' or 'Default customs information' settings for any information specific to your company. This information will be automatically added to every relevant order send from your trading name or company.

2. You can add customs information to your individual orders. You can add this on the 'Apply postage' stage of order processing. 

3. You can add customs information to the products saved in your 'Products' page. This information will be automatically added to every relevant order containing those products.

 

Company customs information

The following information can be entered in your 'Trading names' setting page.

Value

Which destinations is it required for?

Where is it used?

 

Company name

All international destinations

Passed in electronic customs

Company phone number

 

All international destinations

 

Passed in electronic customs

Company email address All international destinations Passed in electronic customs

Company VAT number

Any international destinations 

 

Passed in electronic customs and displayed on Cn22 and Cn23 documents where appropriate

 

EORI number

Any EU destinations

Passed in electronic customs and displayed on Cn22 and Cn23 documents where appropriate

 

Sender Pre Registration Number Individual international destinations Passed in electronic customs and displayed on Cn22 and CN23 documents where appropriate

IOSS number (International One Stop Shop

 

Any EU destinations

If you have an IOSS number, you will be able to add this next to 'European Union' in the 'Pre-registration tax scheme' dropdown in your 'Trading Name' settings page.

Passed in electronic customs 

 

Order customs information

The following information is entered when applying postage to your orders and is stored on an individual order basis.

Please note that it is not currently possible to import much of this data directly from eCommerce marketplaces or webstores, and so the data must be added to orders after they have imported into Click & Drop.

Value

Which destinations is it required for?

 

How do I add it to my order?

Where is it used?

Recipient email address Any international destinations  Entered when manually creating an order or imported from channels Passed in electronic customs 
Commercial invoice number Destinations outside of the EU Entered when applying postage to an order Passed in electronic customs 
Commercial invoice date Destinations outside of the EU Entered when applying postage to an order Passed in electronic customs 
Requires export license Where an export license is required for the product and destination Entered when applying postage to an order Passed in electronic customs

Recipient purchasing ID

Mandatory for specific international destinations

Entered when applying postage to an order

Passed in electronic customs, and displayed on Cn22 and Cn23 documents where appropriate

Addressee Identification Reference Number

Mandatory for specific international destinations

Entered when applying postage to an order

Passed in electronic customs, and displayed on Cn22 and Cn23 documents where appropriate

Shipping cost

Any international destinations 

Entered in the 'Retail shipping cost' field when applying postage to an order, as a mappable field in spreadsheet or API order imports, or downloaded from some eCommerce channels.

Passed in electronic customs. 

Sender's country

Any international destinations 

Click & Drop will automatically provide this data for you. You do not need to provide this information.

Passed in electronic customs. 

Other costs Any international destinations  Add the value of any additional costs which should be declared for customers but are not included in the order total, such as insurance costs.

Passed in electronic customs. 

Customs duty costs Any international destinations when using a DDP service Add the value of any 'Delivery Duty Paid' on an order. Can be entered when creating an order, when applying postage, importing a  spreadsheet or  through our API

Passed in electronic customs and PDDP logo displayed on labels.

 

Product customs information

The following can be added to your 'Product' pages, and will be automatically stored against any orders containing those products.

Value

Which destinations is it required for?

 

How do I add it to my order?

Where is it used?

Requires export license Where an export license is required for the product and destination Entered when applying postage to an order Passed in electronic customs
Customs code Any international destinations Automatically added if the order contains a product with a customs code added Passed in electronic customs, and displayed on Cn22 and Cn23 documents
Country of origin All international destinations Automatically added if the order contains a product with a customs code added Passed in electronic customs, and displayed on Cn22 and Cn23 documents
Customs description All international destinations Save in product data or map a field for spreadsheet/API order imports Passed in electronic customs, and displayed on Cn22 and Cn23 documents
Extended customs description All international destinations Save in product data or map a field for spreadsheet/API order imports Passed in electronic customs, and displayed on Cn22 and Cn23 documents

Changes coming soon

The following changes are in development and will appear soon. Please keep an eye on your user messages and our latest release information help page for more details. 

1. Sending items from England, Scotland, and Wales to Northern Ireland

Under Government guidance published 31st December, customers are not required to make any changes to the way they send mail via Royal Mail from Great Britain to Northern Ireland from 1st January.
 
There are two exceptions to this that will impact some business customers only. Until 31st March 2021, HMRC is adopting a temporary approach to declaration requirements for some movements from Great Britain to Northern Ireland. According to the Government guidance: 
  • If you are a Northern Ireland based business receiving goods valued at £135 or more you must submit a declaration within three months of receiving the goods. Businesses will be able to use the Government’s free Trader Support Service to do so. Further information on this delayed declaration can be found in the Government’s guidance.
  • There are new requirements for businesses sending prohibited and restricted goods as well as excise goods such as alcohol and tobacco. We remain in close contact with Government on this and will update customers shortly.

A separate field for XI EORI number for Northern Ireland will become available in your 'Trading name' settings, and further information will be provided before this requirement becomes mandatory. 

In the interim, Royal Mail and Parcelforce Worldwide will continue to collect and deliver items from Great Britain to Northern Ireland as usual.

2. 'Shipping cost' will be added to CN22 customs documents. 

This value is currently already displayed on CN23 customs documents and is passed electronically.

3. Marketplace IOSS numbers

We will be adding the OMP IOSS number for each eCommerce Marketplace so that any applicable orders you import via those marketplace integrations will automatically have the IOSS number available. These must be sent via IOSS eligible services.

Each marketplace is handling their API differently, and we're doing everything we can to make it as smooth as possible for our customers by keeping the complexity behind the scenes.

We will publish more information on this as soon as possible.

 

Explanation of terms:

Addressee Identification Reference Number: For customs purposes, Russia and Brazil require the submission of an addressee specific identification number when Russian/Brazilian individuals or organisation import goods from overseas. This is a 10 or 12 numerical digit code for items into Russia and to Brazil the individuals CPF in the format: 000.000.000-00 or a CNPJ for organisations in the format: 00.000.000/0000-00

Please be aware that when exporting items to Russia or Brazil, there is a requirement to provide the recipients identification reference detail so this can be made visible to the relevant customs authorities. Failure to provide this data can result in items being returned to the sender or even destroyed by customs authorities in Russia or Brazil.

Commercial Invoice date: A commercial invoice is an export document that helps your package get through customs. This is the date your commercial invoice was created.

Commercial Invoice numberA commercial invoice is an export document that helps your package get through customs. A properly completed and correct commercial invoice for export helps customs authorities quickly decide which taxes and import duties apply to your package.

Country of Origin: The country where your product was produced. 

Customs code: For international deliveries, please enter a valid customs code of 6, 8, or 10 digits. It is your responsibility as a seller to ensure you have provided this information where necessary.
Further information can be found here: https://www.gov.uk/trade-tariff.

Delivery Duties Paid (DDP): Certain countries operate a DDP scheme. A DDP scheme provides merchants with a mechanism to pay customs duties in the destination country. This prevents customs authorities from holding items until the recipient pays a customs fee.

EORI Number:  for International Customers - EU Customs authorities require EORI Numbers for all UK Exports. You will need to register with HMRC in order to obtain an EORI number, please refer to the UK Government website for registration details. 

Export Licence: If you export items that require an export licence, add 'yes' or 'no' in the field. This requirement is restricted to exporters of specific types of goods used predominantly for military purposes, and will not apply to the majority of customers. You can find out more about the type of items requiring an export licence on the UK Government website.

Extended customs description: Customers accessing a DDP or Pre-Registration scheme who are unable to provide a tariff code greater than 6 digits should provide an extended customs description. The extended description should contain a sufficient level of detail including (but not limited to) the unit's composition and colour. For example: Large-Sized Male Polo Pique T-Shirt, Colour: Red, Composition: 70% Cotton 30% Viscose, Machine Washable.

IOSS number (International One Stop Shop: Tax Pre-Registration scheme specifically for EU destinations.

Pre Registration tax Scheme: Certain countries operate a Tax Pre-Registration scheme. If you are registered for a Tax Pre-Registration scheme for a particular destination, you will need to identify that you intend to send an item under the scheme rules.

Sender's Country: The country from where the item was sent. Please note this is different to 'Country of origin' above. This value is passed automatically to electronic customs by Click & Drop.

Sender's Vat number: VAT registered customers who post items international should provide their 'Senders VAT Number'. The VAT number supports customs processing in specific circumstances.

Shipping cost: This refers to the shipping cost paid by the purchaser. If free postage and packaging have been offered, then this is Zero.