Follow the steps below to connect your BigCommerce store to your Click & Drop account in order to be able to automatically download and process your orders.
Within Click & Drop, click the 'Settings' link.
The 'Settings / Overview' page will open. In the 'Integrations' section, click 'Go'.
Next, click the 'Add new integration' button.
Click the 'BigCommerce' button.
A new pop-up window will appear asking you to install the Click & Drop app. Click the button, and you will be redirected to the BigCommerce website in a new tab. At this point, if you haven't already logged in to BigCommerce, you will be asked to log in.
On your BigCommerce dashboard, look for the menu bar on the left, and click 'Apps'.
From the next page, select 'Marketplace', and then type 'Click & Drop' in the search bar in the top right-hand corner of the page. You'll be presented with a list of matching apps, where you should find the 'Royal Mail Click & Drop app'. Select the Royal Mail Click & Drop app and on the next page, click 'Install'.
The next window will display the permissions the app requires in order to download and process your orders. Click the 'Confirm' button to continue.
After confirmation, a window will appear to inform you that the app has been installed.
Click on the red text 'Check your settings and activate your new channel on the channel settings page' link to be returned to your 'Integrations' page in Click & Drop.
You will be returned to your 'Channels and stores' page. Click the 'Update and Activate' button to finalise the integration.
You can also choose to check the 'Mark orders as despatched' option to automatically mark your orders as 'Complete' in channel once your have manifested your order (OBA accounts) or paid for your label (Personal Accounts).
Once you have clicked the 'Update and activate' button, you will see your new integration on your 'Channels and stores' page in Click & Drop, and the link icon will turn green, as shown below.
Your BigCommerce orders will now begin downloading into Click & Drop.
If you view the Click & Drop app while logged into BigCommerce, the 'Install' button will be replaced with a 'Launch' button which will open Click & Drop. Additionally, an 'Uninstall' button will become available that you can use to remove the Click & Drop app. Note that this will disconnect your channel in Click & Drop.
Can I disconnect from BigCommerce?
You're free to disconnect from BigCommerce at any time via Click & Drop.
In the 'Channels and Stores' section under the 'Settings' link, click on 'Go'. Click anywhere within the BigCommerce row to expand the data.
To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.
If you need to reconnect the store at a later date, simply repeat the connection process.
Store order status and download frequency
Click & Drop is only able to download BigCommerce orders that are in 'Awaiting Shipment' status, and no older than 7 days old. Eligible orders will be downloaded into Click & Drop every 10-15 minutes, and Click & Drop will update the orders in your BigCommerce store every 30 minutes.
Only physical orders which require postage can be processed through Click & Drop. Orders for virtual products, such as downloads or applications, will not appear in your Click & Drop orders, and as such will not appear on your order totals.