Once you have applied postage to your orders, the next step is to pay for your postage. You can do this in two ways:

1. Paying for a single order label

2. Paying for the labels for all orders in a batch

 

Paying for a single order

To pay for a single order, Click 'Orders' at the top of the page to go to your Orders page:

Clickorders.png

Choose an order in 'Postage applied' status that you would like to pay and generate labels for.

If you have orders in 'New' status, you must apply postage to them first before you can generate the postage label.

OrderReady.png

Click anywhere on the order to expand it, and then click the 'Pay and generate label' button:

ClickPayandGenerateLabels.png

You will be directed to the 'Payment summary' page where you will be able to review all the details of your order before you finalise your payment. 

Please familiarise yourself with our list of prohibited and restricted goods. To confirm that you are not sending any of the items listed, tick the confirmation checkbox as circled below:

ConfirmationCheckbox.png

When you do, a button will appear allowing you to log into your PayPal account to pay for your postage label.

Please note that PayPal is the only payment method currently supported for pay as you go labels, although do no not have to have a PayPal account in order to pay.

Click the 'PayPal Checkout' button to open a new pop up window:

PayPalPopUp.png

Here you can either:

1: log in with your PayPal account details and then click the 'Log in' button

2: Click the 'Pay with debit or credit card' button to make a one off payment via PayPal guest checkout

Follow the on screen instructions, and once your payment is complete, you will be returned to the 'Payment summary' page, and a loading bar will display the progress of your payment:

OrderProcessing.png

Once your payment is complete, your payment confirmation details will be displayed on screen, along with posting instructions. if this is your first payment, pleae take a moment to familiarise yoursel;f with the posting instructions, as some services may require your letter/parcel to be taken to a Post Office® branch:

PaymentSummary.png

Your label will now be generated, and will appear as a download at the bottom of your browser window. Click this to open a .pdf file containing your label:

LabelGenerated.png

You can now print this label and attach it to your letter or parcel ready to post.

To view all of your your paid orders, click 'Payments' at the top of the page at any time.

 

Paying for all the orders in a batch

From any page within Click & Drop, hover over the 'Order's link, and from the drop down menu, click 'Batches'.

SelectBatches.png

You will be directed to your Batch history page.

Whenever you import or apply postage to one or more orders at once, they will automatically be placed in a batch.

From the Batch history page, you can generate and pay for your labels for all the orders in a batch by clicking the 'Pay & generate labels' button as circled below.

In this example, we will pay and generate the labels for all 14 orders contained in the batch.

SingleBatchPaymentNEW.png

Alternatively, use the circular check boxes to select each batch you would like to pay and generate the labels for,  and then from the 'other actions' dropdown box, choose 'Pay & generate labels' as shown:

MultipleBatchPaymentNEW.png

You will be directed to the 'Payment summary' page where you will be able to review all the details of your orders before you finalise your payment. 

Please familiarise yourself with our list of prohibited and restricted goods. To confirm that you are not sending any of the items listed, tick the confirmation checkbox at the bottom of the page.

ReviewbatchPayments.png

Next, a button will appear allowing you to log into your PayPal account to pay for your postage labels by the same process above.

Please note that PayPal is the only payment method currently supported for pay as you go labels, although do no not have to have a PayPal account in order to pay.

Once you have processed your payment, you will receive a label for each order contained in the batches that you processed. 

 

What should I do if my payment fails?

If your payment fails, please check the following:

  • If you are logged into PayPal, please check your PayPal account is associated with a current credit/debit card.
  • If you are using guest checkout, please check that your credit or debit card has not expired, and that your bank account has sufficient funds.

Very occasionally, there may be connection issues preventing Click & Drop from communicating to PayPal. If you are confident your cards are all up to date, please wait a few moments and then try to make your payments again.