This guide explains how to connect your Click & Drop account to your Not on the High Street store. This will allow you to download, manage, and generate postage labels for your Not on the High Street orders.
Within Click & Drop, click the 'Settings' link.
The 'Settings / Overview' page will open. In the 'Integrations' section, click the 'Go' button.
Next, your 'Integrations' page will open. Click the 'Add new store' button.
A new pop window will appear asking you to choose the marketplace or store that you would like to connect to. Click ‘Not on the High Street’.
In the new pop-up window, check your trading name is correct. If you wish to use multiple trading names, you will need to create a separate integration for each. Once you have selected your Trading name, the integration name field will be filled in automatically.
You can also check the 'Mark orders as despatched' box. Selecting this will save you time as your items will be automatically marked as despatched in Not on the High Street once they are marked as despatched in Click & Drop.
You will need to follow the instructions on screen and click the red text link to retrieve your API authorisation token.
Log into your Not on the High Street account, then copy and paste the details generated into the 'Token' field in Click & Drop.
Click the 'Save and connect' button when you are ready.
Your Not on the High Street integration will now be visible in your 'Channels and stores' page. When the store is connected successfully, the chain link icon will be green.
If the icon remains red , please check your API authentication token has been entered correctly.
If one or more of your Not on the High Street orders have an unresolved enquiry from a customer, Click & Drop will not be able to mark the order(s) as complete once despatched until the enquiry is resolved.
Store order status and import frequency
Your orders must be in the status of ‘Processing’ and no older than 7 days for them to import into Click & Drop.
Eligible orders will import into your Click & Drop account approximately every 15-30 minutes. We will attempt to update the status of orders in your Not on the High Street store approximately every 30 minutes.
Please note, Not on the High Street orders have an estimated delivery date that must be entered when the order status is updated. In these scenarios, we will provide this date.
Can I disconnect from Not on the High Street?
You're free to disconnect from Not on the High Street at any time via Click & Drop.
In the 'Channels and Stores' section under the 'Settings' link, click on 'Go'. Click anywhere within the Not on the High Street row to expand the data.
To disconnect the link between Not on the High Street and Click & Drop, simply click 'Delete'. Once you've disconnected, you'll no longer be able to download and process any orders from the store.
If you need to reconnect the store at a later date, simply repeat the connection process.
How does Click & Drop handle products from Not on the High Street?
Whenever an order imports into Click & Drop from Not on the High Street , we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.
If an order imports from Not on the High Street with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.
We will not automatically use order weights imported from Not on the High Street the first time a SKU is imported. This is so you can check the weight of the package is correct.
For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.
For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.