How to integrate your Etsy store

This guide explains how to connect your Click & Drop account to your Etsy store. This will allow you to download, manage, and generate postage labels for your Etsy orders.

Within Click & Drop, click the 'Settings' link.

The 'Settings / Overview' page will open. In the 'Integrations' section, click the 'Go' button.


Next, click the 'Add new integration' button.


Click the 'Etsy' button.


A new window will appear asking you to select your trading name and set an integration names from the drop down boxes provided. 

You can also choose to check the 'Mark orders as despatched' option to automatically mark your orders as 'Complete' in channel once you have manifested your order (OBA accounts) or paid for your label (Personal Accounts).

Click the 'Connect to Etsy' button when ready.


You will be redirected to Etsy, where you will be asked to log into your account.

Please note you will need to log into your Etsy shop, and not your personal account.

Click the 'Sign in' button when ready.


Next, you will be asked to grant Click & Drop permissions to download and update your Etsy orders. 

Click the 'Allow access' button:

Please note: When creating integrations, we often must request full access to your store in order for the integration to work properly. Click & Drop will only import the data we need for producing Royal Mail shipping labels and other documents. 

Allow_access.pngYou will be returned to your 'Channels and stores' page, where your Etsy integration will be visible.

A green chain link icon will show when the integration has been successful.


Your Etsy orders will now begin downloading into Click & Drop.


Store order status and import frequency

Click & Drop is only able to download Etsy orders that are in 'Processing' status, and no older than 7 days old.

Eligible orders will import into your Click & Drop account approximately every 15-30 minutes. We will attempt to update the status of orders in your Etsy store approximately every 30 minutes. 

Please note that Etsy is only able to provide a notification that their item has been shipped if a tracking number is provided. For this reason, notifications can only be sent for tracked services. 


Can I disconnect from Etsy?

You're free to disconnect from Etsy at any time via Click & Drop.

In the 'Channels and Stores' section under the 'Settings' link, click on 'Go'. Click anywhere within the Etsy row to expand the data.

To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.

If you need to reconnect the store at a later date, simply repeat the connection process.


My Etsy integration has disconnected

If after a number of attempts, Click & Drop has been unable to download your orders, your integration may become inactive, and the green chain link icon will change to red.

This may also occur after a long period of inactivity.

If this is the case, you will need to delete your current Etsy integration, and then create a new integration by once again following the steps above.


How does Click & Drop handle products from Etsy?

Whenever an order imports into Click & Drop from Etsy, we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.

If an order imports from Etsy with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.

We will not automatically use order weights imported from Etsy the first time a SKU is imported. This is so you can check the weight of the package is correct.

For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.

For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.