This guide explains how to connect your Click & Drop account to your OnBuy store. This will allow you to download, manage, and generate postage labels for your OnBuy orders.
If you don’t already have an OnBuy seller account, visit www.onbuy.com/gb/sell/ to learn more and sign up.
Within Click & Drop, click the 'Settings' link.
The 'Settings' page will open. In the 'Integrations' section, click the 'Go' button.
Next, click the 'Add new integration' button.
You will be asked to select the integration that you would like to add. Click 'OnBuy'.
A new window will appear asking you to provide some information about your OnBuy store. You will need to obtain your Seller ID, Consumer key, and Secret key from your OnBuy seller page, and copy them into the fields provided.
You can use the red link text to open your OnBuy seller page in a new window or tab. You may need to log in again:
If you follow the link provided, you will be taken to the OnBuy API page where you can find all the required fields:
Copy and paste the required information back into Click & Drop, which should still be open in another window or tab.
You can also choose to check the 'Mark orders as despatched' option to automatically mark your orders as 'dispatched' in your OnBuy store once you have manifested your orders (OBA accounts) or paid for your labels (Personal Accounts). With this option, if your orders contain a tracking number or delivery confirmation number, we will automatically add that number to your order.
Click the 'Save and connect' button when you are ready.
You will be redirected back to your 'Integrations' page within Click & Drop, where your completed OnBuy integration will be ready to view.
The chain link icon will turn green to show your account has been connected successfully.
Can I disconnect from OnBuy?
You're free to disconnect from OnBuy at any time via Click & Drop.
In the 'Integrations' section under the 'Settings' link, click on 'Go'. Click anywhere within the OnBuy row to expand the data.
To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.
If you need to reconnect the store at a later date, simply repeat the connection process.
Store order status and import frequency
Click & Drop is only able to import OnBuy orders that are in 'Seller processing' status, and no older than 7 days old.
Eligible orders will import into your Click & Drop account approximately every 15-30 minutes. We will attempt to update the status of orders in your OnBuy store approximately every 30 minutes.
How does Click & Drop handle products from OnBuy?
Whenever an order imports into Click & Drop from OnBuy, we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.
If an order imports from OnBuy with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.
We will not automatically use order weights imported from OnBuy the first time a SKU is imported. This is so you can check the weight of the package is correct.
For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.
For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.