How to integrate your Squarespace store

This guide explains how to connect your Click & Drop account to your Squarespace store. This will allow you to import, manage, and generate postage labels for your Squarespace orders.


To begin, within Click & Drop, click the 'Settings' link.

The 'Settings' page will open. In the 'Integrations' section, click the 'Go' button.IntegrationsBlank.png

Next, click the 'Add new integration' button.


You will be asked to select the integration that you would like to add. Click the 'Squarespace' logo.


A new window will appear asking you to select the trading name you wish to use for this integration, and to enter a name for this integration. 

You can also choose to check the 'Mark orders as despatched' option to automatically mark your orders as 'dispatched' in your Squarespace store once you have manifested your orders (OBA accounts) or paid for your labels (Personal Accounts). With this option, if your orders contain a tracking number or delivery confirmation number, we will automatically add that number to your order. 

Click the 'Connect to Squarespace' button when ready.


You will be directed to your Squarespace account in the same window. if you have already connected a store, it will be visible. If not, you will be directed to a window where you will be asked to set the permissions required by the Click & Drop application. Click the 'Allow' button to continue.

Please note: When creating integrations, we often must request full access to your store in order for the integration to work properly. Click & Drop will only import the data we need for producing Royal Mail shipping labels and other documents. 


You will be redirected back to your Click & Drop account where the newly created Squarespace integration row will be visible.


Can I disconnect from Squarespace?

You're free to disconnect from Squarespace at any time via Click & Drop.

In the 'Integrations' settings page, Click anywhere within the Squarespace row to expand it.

To disconnect the channel, click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.

If you need to reconnect the store at a later date, simply repeat the connection process.


Store order status and import frequency

Click & Drop is only able to import Squarespace orders that are in 'Pending' status, and no older than 7 days old.

Eligible orders will import into your Click & Drop account approximately every 15-30 minutes. We will attempt to update the status of orders in your Squarespace store approximately every 30 minutes. 


How does Click & Drop handle products from Squarespace?

Whenever an order imports into Click & Drop from Squarespace, we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.

If an order imports from Squarespace with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.

We will not automatically use order weights imported from Squarespace the first time a SKU is imported. This is so you can check the weight of the package is correct.

For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.

For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.