Since January 2021, there have been several changes to the information you may need to provide with any international orders. This guide covers all the changes you may need to make in Click & Drop to ensure your international orders reach their destinations without delay.

Whilst electronic advanced data is now mandatory and is captured by Click & Drop, there is a still a requirement to attach a physical CN22/23 document to the outside of your item. These are produced when you generate your label.

Please note, some destinations and services require a CN23 document regardless of shipment value, in such cases, Click & Drop will produce the appropriate CN23 for your shipment.


This guide will cover how to set default customs information that we will attempt to apply to every order, unless that order already has complete electronic customs information, including:

  • Choosing which 'customs declaration category' is selected on CN22 and CN23 customs documents
  • Uploading a date and/or signature to be automatically added to CN22 and CN23 customs documents
  • Set default package contents information including 'customs code' and 'country of origin'

To begin, click the 'Settings' link from the top right-hand corner of any page within Click & Drop. You will be directed to the 'Settings' page. Next, click anywhere within the 'Customs' tile to be directed to the 'Default customs information' settings page. 

The 'default customs information' settings page will open:


Setting default package contents information

If you regularly send the same type of item, for example T-shirts, all of your products will usually have similar properties.

In the 'default customs information for international orders' section, you will find three fields for you to type or paste your information. Please note that any information added here will be automatically added to your new international orders. You will have the ability to edit or change the package contents information for any of your orders in ChannelShipper.

Whether your orders are created manually, downloaded from an eCommerce marketplace or web store, or imported via spreadsheet, any missing or incomplete customs data will be automatically updated with the values you set.

Apply the following default package contents to international orders: Check this checkbox if you wish for any of the information on this page to be automatically applied.

Customs description: Enter a brief customs description to appear on customs documents. This value can be overwritten for individual orders when applying postage. 

Extended customs description: For destinations that require it, type a more comprehensive customs description to be sent in electronic customs data. This value can be overwritten for individual orders when applying postage. 

Country of origin: Use the drop-down to select the country where your product was produced.

Customs declaration category: Use the drop-down to select which of the customs declaration category checkboxes will be checked automatically. This value can be overwritten for individual orders when applying postage. 

Please note: The 'Sale of goods' box is only present on CN22 documents. Changes made on this page here will affect all CN22 and CN23 documentation produced through Click & Drop. 

How does this affect my orders?

When you receive an order to an international destination that requires electronic customs, that order will have your default package contents already applied. 

You will still need to apply your postage to the order, whether manually or via shipping rules.

Please note that some information such as quantity, unit weight, and unit price will need to be manually entered/adjusted at this stage.

On the 'Apply postage' page, the default customs information you have added will be visible at step 4: 'Review / edit package contents'.


Upload a date and/or signature on CN22/23 documentation

This feature allows you to upload an image that will be automatically added to the 'Signature' box for every CN22 or CN23 customs document. Additionally, the 'date' box will be automatically populated with the date of your order(s).


To begin, in the 'Customs declaration signature image' section, check the 'Automatically sign and date customs declaration documents' check box. 

Click the 'Choose image' button to select an image from your computer. The maximum file size for images is 1MB, and the maximum image resolution is 800 x 200 pixels.

Once you have selected a suitable image file, click the blue 'Upload file button'


Your default signature image will now be visible within Click & Drop.

You can use the Preview buttons to generate a sample CN22 or CN23 file. Samples produced will contain sample data except for the date, signature, and any default package contents information you have added.


When you are ready, click the blue 'Save' button in the bottom right-hand corner of the page to save your changes. 

Your signature and order date will now be added to all CN22 and CN23 documents produced:

Please note that this feature requires you to include both a date and a custom image. It is not possible to have a date or image alone.

How to change the name that is displayed on CN22 and CN23 documents

The name that is displayed on customs documents is taken from the name entered in your trading name settings. If you wish to override this value, go to Settings > Trading names.

Under the 'Customer service contact details' section, change the 'Full name' value.

This new name will be displayed on any new customs documents created for that trading name. If you have multiple trading names, you may need to change this value for each.


If you wish to generate a new label with the same name, simply regenerate the paperwork for your order(s). 


Example new CN22 label design.

Sending Letters Internationally Without Customs Information

If you use the Letter format exclusively for sending personal correspondence, you can now configure Click & Drop so that you do not need to provide customs information when using letter format. 

To make customs optional when using the Letter format, log in to your Click & Drop account and proceed to Settings / Customs. In the Miscellaneous pane, check the setting Do not require customs information for letter format, as shown below. 



Click Save

You can now apply postage and generate labels for shipments using the letter format to international destinations without supplying customs data.