This guide explains the many ways Click & Drop can help you save time If you regularly send items overseas. 


  1. How to set default package contents information 

  2. How to upload a date and/or signature on CN22/23 documentation

  3. How to choose which box is selected on CN22 documentation 

To begin, click the 'Settings' link from the top right hand corner of any page within Click& Drop. You will be directed to the 'Settings' page. Next, click anywhere within the 'Default customs information' tile to be directed to the 'Default customs information' settings page. 


1. How to set default package contents information 

If you regularly send the same type of item, for example T shirts, all of your products will usually have the same harmonised system code and customs description. 

In the 'default customs information for international orders' section, you will find three fields for you to type or paste your information. Please note that any information added here will be automatically added to your new international orders. You will have the ability to overwrite or change any of your order electronic customs information later in the process.

Whether your orders are created manually, downloaded from an eCommerce marketplace or web store, or imported via spreadsheet, any missing or incomplete customs data will be automatically updated with the values you set.


Customs description (A description of the item you are sending. This description is used by customs officials to assess your items, so please ensure your description is concise and relevant, ie 'Blue cotton T-shirt')

Customs code (The 6,8, or 10 digit customs (harmonised system or tariff) code of the item you are sending, ie '22003948')

Country of origin (Select the country the item was produced from the drop down list)

Once you have entered the required information, check the 'Use default customs information' box to enable the setting.

Please note that if you wish to switch off this setting, you can un-check the 'Use default customs information' check box at any time.

Once you have finished, click the 'Save' button. 

Now, when you receive an order to an international destination that requires electronic customs, apply your postage as usual.

At step 4. Review / edit package contents, the the information provided will be included, as shown:


Please note that some information such as quantity, unit weight, and unit price will need to be manually entered/adjusted at this stage. 

2. How to upload a date and/or signature on CN22/23 documentation

This feature allows you to upload an image that will be automatically added to the 'Signature' box for every CN22 or CN23 customs document you produce via Click & Drop, additionally, the 'date' box will be automatically populated with the date of your order(s).

To begin, under the 'Cn22/22 default date and signature image' section,  check the 'Use custom date and signature image on CN documents' checkbox.

Please note that this feature requires you to include both date and a custom image. It is not possible to have a date or image alone.

Click the 'Choose image' button to select an image from your computer. The maximum file size for images is 1MB and a the maximum image size is 800 x 200 pixels.


Once you have selected a suitable image file, click the blue 'Upload file button'.


Your default signature image will now be visible within Click & Drop. When you are ready, click the blue 'Save' button to save your changes. 


Your signature and order date will now be added too all CN documents produced:


3. How to choose which box is selected on CN22 documentation 

Using the check boxes shown below, you can select which will be automatically checked on your CN22 documents. In our example, we have selected 'Gift' and 'Other'.

Please note that the changes made here will affect all CN22 documentation produced through Click & Drop and is not dependent on individual package contents.

If you wish for different boxes to be checked on the CN22 document for a particular order, you can change the setting here. Once you generate a new CN22 document for that order, the new changes will be applied.

Once you have finished making your changes, click the blue 'Save' button to save and apply them. 



Example CN22 document with custom check boxes.