How to integrate your Amazon store

This guide explains how to connect your Click & Drop account to your Amazon store. This will allow you to download, manage, and generate postage labels for your Amazon orders.

Within Click & Drop, click the ‘Settings’ link: 


The 'Settings / Overview' page will open. In the 'Integrations' section, click the 'Go' button.


Next, your 'Integrations' page will open. Click the 'Add new integration' button.


A new pop window will appear asking you to choose the marketplace or store that you would like to connect to. Click ‘Amazon’.


In the new pop-up window, check your trading name is correct. If you wish to use multiple trading names, you will need to create a separate integration for each. Once you have selected your Trading name, the integration name field will be filled in automatically.

From the Country, drop down menu, select the country of your Amazon marketplace. 

For example, if your store ends in, please select 'United Kingdom'.

You can also check the 'Mark orders as despatched' box. Selecting this will save you time as your items will be automatically marked as despatched on Amazon once they are marked as despatched in Click & Drop.


Click 'Save and connect' and you will be redirected to log-in to your Amazon Seller Central account. 

After logging in, you will be prompted to select a Merchant & Marketplace. Select Click & Drop and the Amazon Marketplace you are integrating:


Once you have added the merchant and marketplace, you will be prompted to provide permissions to the integration:


Please note: When creating integrations, we often must request full access to your store in order for the integration to work properly. Click & Drop will only import the data we need for producing Royal Mail shipping labels and other documents. 

You will need to authorise Click & Drop's access to your Amazon store. Click & Drop is classed as a 3rd party application.

Once you have clicked 'Confirm', you will be returned to your Click & Drop integrations page, where your new Amazon integration will be visible. Under the ‘Status’ column, you will see a green link icon.


Store order status and import frequency

Your orders must be in the status of ‘Unshipped’, and no older than 7 days in order to download into Click & Drop.

Eligible orders will import into your Click & Drop account approximately every 15-30 minutes. We will attempt to update the status of orders in your Amazon store approximately every 30 minutes. 


Can I disconnect Click & Drop from my Amazon store?

You're free to disconnect from Amazon at any time via Click & Drop.

In the 'Channels and Stores' section under the 'Settings' link, click on 'Go'. Click anywhere within the Amazon row to expand the data.

To disconnect the channel, click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.

If you need to reconnect the store at a later date, simply repeat the connection process.


How does Click & Drop handle products from Amazon?

Whenever an order imports into Click & Drop from Amazon, we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.

If an order imports from Amazon with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.

We will not automatically use order weights imported from Amazon the first time a SKU is imported. This is so you can check the weight of the package is correct.

For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.

For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.