How to create tracked returns labels (Online Business Account customers)

Tracked return labels allow you to pay for the service your customers use to return your items to you. You can either print this to include with your products, or you can email the .PDF file for your customer to print out at their own convenience.

For more information on this service, click here.

  • Tracked return labels can only be generated for orders that have been manifested.
  • Tracked return labels can only be printed on A4. 


How to create an individual tracked return label

To begin, click the 'Orders' tab, and find the manifested order you would like to generate a Tracked Returns label for.

Click anywhere within the order line to expand the order details:

Click the 'Other actions' drop down box as circled.


Select 'Generate tracked return', and click the 'Go' button.


You will now need to select the tracked returns service you would like to print a label for, and then click the 'Generate label' button.


Your label will generate as a PDF file, which you can then either print off and include when packing your customer's outward item, or you can email the label to your customer for them to print out and attach when returning the item.
Once your customer has attached the tracked return label to their item, they can simply hand the item over at their local Post Office® branch or Customer Service Point.  
If you need to reprint your tracked return label for any reason, you can do so by following the same process as above but select 'Re-generate paperwork' from the drop down menu in the 'Other actions' section.


How to create tracked return labels in bulk

If you wish to generate tracked return labels in advance that are not specific to particular orders, you can do so by clicking the 'Setting's link form anywhere within Click & Drop.

In your Settings page, scroll down and click the 'Miscellaneous' tile.


Your Miscellaneous settings page will open. 

Scroll to the bottom, and use the drop down boxes to select your trading name, service you would like to generate the labels for, and the quantity required, as shown.

Click the 'print' button when ready and your labels will generate in a .pdf format file ready to be printed, or alternatively emailed to your customer.

Please note that your unique contract numbers will be displayed in brackets by each of your tracked returns services.