Click & Drop has several label formats for you to choose from:

  • A4 Integrated label & despatch note template - Online Business Account (OBA) users can also combine this with the CN22 document
  • A4 Separate label & despatch note template - with the option to have either 1, 2 or 4 labels per page
  • 6 x 4 Separate label & despatch note template - OBA users can also combine this with the CN22 document
  • 4 x 3 Separate label & despatch note template

 To set your template, click the 'Settings' link within Click & Drop. 

Label_Format_Settings.png

The 'Settings / Overview' page will open. In the 'Label format' section, click the 'Go' button.

Label_Format_Settings_Highighted.png

You will be taken to the 'Label format' page where you can follow four simple steps to choose from the different label options that are available.

Preview labels and other documents such as despatch notes and customs declaration forms are displayed on the right-hand side of the page. These will change depending on the options you select.

Label_Format_.png

Step 1: Choose your printout template.

The two choices available are:

  • Integrated label & despatch note template

This format includes both the shipping label and the customer invoice on the same sheet of A4. 

  • Separate label & despatch note template

The shipping label and the customer invoice are printed on separate sheets of either A4 or 6x4. 
If you use an SKU reference, it will show on the 6x4 label at the bottom underneath the Click & Drop / channel reference, this is to aid pick and pack from the label alone.

Step 2. Choose label format

The 3 choices available are:

  • A4

Can be printed on a regular home or office printer.

Integrated label & despatch notes can only be printed on A4.

  • 6x4
  • 4x3

Can be printed on a thermal or label printer.

If you are an Online Business Account customer and use a 6x4 thermal printer, you can order labels free for this via our Online Mail Supplies page.

Step 3. Choose despatch note format

  • A4
  • 6x4
  • Do not generate despatch note

Despatch notes can only be printed on 6x4 if you have selected 6x4 in Step 2.

Step 4. Choose CN23 format

  • A4
  • 6x4

Please note: Creating a CN23 in 6x4 format is only available to OBA users at the moment, so this step will not be present when using a personal account

Step 5: Choose additional options

At this stage, you can choose additional account-specific options. Please note that settings may differ between Personal and OBA accounts. 

cn22.png

Example additional options in a Click & Drop OBA account. 

 

1. Generate customs declarations with orders

Whilst electronic advanced data is now mandatory and is captured by Click & Drop, there is a still a requirement to attach a physical CN22/23 document to the outside of your item. These are produced when you generate your label.

With this option checked, customs declaration forms will be printed for international orders that require them. Items being shipped to a destination outside the United Kingdom must have a customs form attached. 

There are two different forms, CN22 and CN23. Click & Drop will automatically determine the correct documents that are required.

  • CN22 documents are generated for international destinations for orders worth less than £270. CN22 documents can be printed in 6x4 or A4 formats.
    OBA users can now also produce a combined CN22 and Shipping label (see point 4.)
  • CN23 documents are generated for international destinations for orders worth £270 or greater. Presently, only A4 CN23 documents can be printed. We plan to introduce 6x4 CN23 documents in a future release

SampleCN22.png

2. Include product SKUs on label

Check this option to display the SKUs from the products attached to your order on your labels.

For more information, see this link: Setting up and using products in Click & Drop.

Please note that due to the size of labels and the space available, we are only able to display the first 43 characters of SKUs. 

3. Print letter in landscape format (OBA only)

Click & Drop allows you to print directly onto standard envelopes if you select 6 x 4 or 4 x 3 label format and do not have Combine CN22 documents and Shipping labels option selected.

If you check this box, all 'letter' format labels will automatically print in landscape orientation. The size of the labels will not change. 

If you are a Personal account customer, all your letter format labels will be printed in landscape orientation by default. 

4. Combine CN22 documents and Shipping labels (OBA only)

Check this option if you want to generate your CN22 document combined with a shipping label.

The combined label should look like this:

cobminedcn22_anonymised.png

This option can be used as part of the 6x4 separate label and despatch note template as well as the A4 integrated label and despatch note template, with the Print letter in landscape format option unchecked. For the A4 variant the A4 sheet will contain the despatch note, shipping label and CN22 document.

5. Labels per page

Use the checkbox to determine how many labels you wish to include on each page. This option is only available if you have selected, 'Separate label and despatch note' template on A4 paper.

Once you are happy with your label selection, click the blue 'Save' button at the bottom right of your page.

If you wish to change your label template settings, you can revisit this page and choose new options at any time.

6. Print order

If you print labels in batches, you can use the checkbox to specify the order in which labels print out. Choose from:

Order number (highest first)

Order number (lowest first)

Order date (newest first)

Order date (oldest first)

Channel reference number (highest first)

Channel reference number (lowest first)

Product identifier (SKU) (highest first)

Product identifier (SKU) (lowest first)

Once you have chosen your label format setting, click the blue 'Save' button at the bottom right hand corner of the page