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For general information about products, services, and promotions
Please see our Business customers homepage or Personal customers homepage.
For problems with integrations such as orders not downloading or connection issues
Check our help and troubleshooting guides: https://help.parcel.royalmail.com/hc/en-gb/categories/115000174374-Integrations
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Check our Status Page view any ongoing incidents: https://clickanddrop.statuspage.io/
For all other issues:
Check our guides and FAQs: https://help.parcel.royalmail.com/hc/en-gb