Advice and asked to many frequently asked questions can be found in our help pages.  

Choose from the options below to find the best way to contact us:

 

To view any ongoing or known incidents affecting one or more parts of our service including manifesting, making payments, or generating labels:

Check our Status Page to view any ongoing incidents: https://clickanddrop.statuspage.io/

Help with tracking an item

If you’ve purchased a trackable item, you can track it here: https://www.royalmail.com/track-your-item#/

If you’ve already tracked the item and need help with the tracking status, please check: https://www.royalmail.com/help/postage-tracking-terms-explained

If you still need help, check: https://www.royalmail.com/help/lost-items-parcels-letters 

Help with requesting a refund (Personal customers)

If you are a personal customer, please see: https://help.parcel.royalmail.com/hc/en-gb/articles/115001529593-Applying-for-a-refund-Personal-customers-

If you are an Online Business Account customer, please see: https://help.parcel.royalmail.com/hc/en-gb/articles/115001532174-Applying-for-a-refund-Online-Business-Account-customers-

I haven't received my refund: 

Refunds can only be processed 7 days after the purchase was made. The refund can then take up to a further 14 days to be processed by the issuing bank. If 21 days has passed or if you have requested a refund for a single item or items which was part of larger order, this may not be processed. Please email us the details of the order and which items are requested to be refunded to clickanddropsupport@royalmail.com.                                                              

Help with integrations including orders not importing, or connection issues

Check our help and troubleshooting guides: https://help.parcel.royalmail.com/hc/en-gb/categories/115000174374-Integrations

For general information about Royal Mail products, services, and promotions

Please see our Business customers homepage or Personal customers homepage.

I still need help

If you haven't found what you need, you can contact us either:

By email:

clickanddropsupport@royalmail.com

By telephone:

0345 2661 004

Office hours: Mon-Fri 8am-6pm

For all other issues:

Check our guides and FAQshttps://help.parcel.royalmail.com/hc/en-gb