Applying for a refund by post (personal customers)

In most cases, applying for a refund in Click & Drop is quicker and easier online. To do so, please see: Applying for a refund (personal customers).

If you've used our Send an Item service, please see instead.

Applying to refund an order by post

To request a refund by post, simply complete a Click & Drop refund form and post it to the address shown. Refunds for unused online postage labels must be made within 14 calendar days from post by date. If you have printed out your postage, please attach your unused postage to the form. If you have not been able to print your postage, please supply the information requested in the form to help us locate your order.

Once received, we'll submit a refund request to PayPal within 5 working days. If your refund has been approved, PayPal will credit your account within 21 days.

Download the PDF refund form here (PDF, 52kb). Please send all refunds to:

Royal Mail Click & Drop Cancellations
PO BOX 444
S73 3AW