Help Centre
Royal Mail home
Click & Drop home
Ask a question:
Royal Mail Click & Drop Help Centre
Frequently Asked Questions
Frequently Asked Questions
Account management
I can't activate my account / reset my password
How to delete your Click & Drop account
Labels and documents
I can't generate my labels
I can't generate labels with Scan & Print
Generating proof of postage documents
Can I generate labels with non-standard characters?
Ordering mail supplies
Misc
How automatic full name separation works
Posting your mail
Shipping dangerous goods (Online Business Account customers)
International service suspensions - important information
Parcel Collect
How international customs works in Click & Drop
Labels to Go (QR codes)
Royal Mail service codes (Online Business Customers)
Orders
Applying for a refund by post (personal customers)
Printed papers / Documents packaging format
Requesting to delete your order details
Troubleshooting
Click & Drop IP addresses and URLs for security settings