Royal Mail Click & Drop Help Centre
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  1. Royal Mail Click & Drop Help Centre
  2. Frequently Asked Questions

Frequently Asked Questions

  • Account management

    • I can't activate my account / reset my password
    • How to delete your Click & Drop account
  • Labels and documents

    • I can't generate my labels
    • I can't generate labels with Scan & Print
    • Generating proof of postage documents
    • Can I generate labels with non-standard characters?
    • Ordering mail supplies
  • Misc

    • How automatic full name separation works
  • Posting your mail

    • Shipping dangerous goods (Online Business Account customers)
    • International service suspensions - important information
    • Parcel Collect
    • How international customs works in Click & Drop
    • Labels to Go (QR codes)
    • Royal Mail service codes (Online Business Customers)
  • Orders

    • Applying for a refund by post (personal customers)
    • Printed papers / Documents packaging format
    • Requesting to delete your order details
  • Troubleshooting

    • Click & Drop IP addresses and URLs for security settings
  • Terms of Use
  • Privacy Policy
  • Cookie Policy
  • Terms & Conditions
  • Status
  • Feedback
  • Contact Support

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