Help Centre
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Click & Drop home
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Royal Mail Click & Drop Help Centre
Frequently Asked Questions
Frequently Asked Questions
Account
I can't activate my account / reset my password
How to delete your Click & Drop account
Labels and documents
I can't generate my labels
I can't generate labels with Scan & Print
Generating proof of postage documents
Can I generate labels with non-standard characters?
Ordering mail supplies
Misc
How automatic full name separation works
Posting your mail
Parcel Collect
2021 changes to international customs
Labels to Go (QR codes)
Additional posting options.
Royal Mail service codes (Online Business Customers)
Royal Mail service codes (Personal customers)
Orders
Printed papers packaging format
Requesting to delete your order details
Troubleshooting
Click & Drop IP addresses and URLs for security settings
