Click & Drop allows you to store details of your products. Once saved, these can be quickly added to future orders, or used in conjunction with shipping rules to automatically apply the correct service and packaging size for the weight and size of your products.

You can create your products either:

  • Manually 
  • As part of uploading a spreadsheet file.
  • Automatically - as orders import from your channels, product data they contain will be saved into your product catalogue as soon as you despatch the order.

How do I manually create products?

From anywhere within Click & Drop, click the 'Products' link.


You will be directed to your 'Products' page. All of your created products will be displayed here.  To create a new product, click the 'Create product' button on the right hand side of the page:


A new window will appear with various fields for information about your product. 


Mandatory fields

Product name: This field has a limit of 100 characters.

Non-mandatory fields

Product SKU: If you enter product SKUs, please ensure each is unique. There is a limit of 100 characters. 

Package weight: Insert a number here, and use the grams/kilograms selector.

Package size (domestic/international): Select your package size(s) from the drop-down list. Please note that small and medium parcel formats are only available for domestic orders. 

Product price (£): Enter the product price in pounds. Please do not include the '£' symbol. For international orders, your currency will be adjusted to current exchange rates.

Stock location: Enter the Warehouse/location of your stock if applicable.

Customs code: Add your product HS code(s) here for international customs. For more information, see here:

Country of origin: Select the country the product was made from the drop-down list.

Customs description: Enter a brief description of the product.

Extended customs description: Enter a comprehensive description of the product

Customs declaration category: Select a category under which you normally transmit this product.

You can also add some images from your computer. To do so, click the 'Add images' button. 

Click the 'Create product' button when you are ready.

Your product will now be displayed within Click & Drop. 

All product data can be adjusted for individual orders at the time of processing the order.


How do I edit products I have created?

To edit or delete a product, click the product line to expand the row. You can edit any of the fields, and then click the 'Update' button when ready. 

Alternatively, to delete the product, click the 'delete' button.

How do I delete multiple products?

From your 'Products' page, use the checkboxes to select the products you would like to delete. At the bottom of the page, select the Delete' option as shown.

When you are ready, click the 'Go' button to delete the selected products:


Please note that is it not possible for you to restore deleted entries, so please be careful when selecting entries to delete.

How to export your products

To export your product data in a spreadsheet format, click the 'Export' button from your products grid:


You will be asked which format you would like your data to be exported in. Choose your format and click 'Export file' when ready. 


Your data will be exported. if you cannot find your file, please check the 'downloads' folder of your computer or device.