This guide explains how to connect your Click & Drop account to your Shopify store. This will allow you to download, manage, and generate postage labels for your Shopify orders.
If you have an issue with an existing Shopify integration, please see Troubleshooting your Shopify Integration.
Within Click & Drop, click the 'Settings' link.
The 'Settings' page will open. In the 'Integrations' section, click the 'Go' button.
Next, click the 'Add new integration' button.
You will be asked to select the integration that you would like to add. Click 'Shopify'.
A new pop-up window will appear, click the 'Install the Click & Drop app'.
You will be redirected to Shopify app store. Click the 'Add app' button.
You will be asked to log into your Shopify account. Once you have logged in you will be automatically redirected, temporarily, back to Click & Drop and then again redirected back to Shopify.
A page will load to show your Shopify store and Click & Drop accounts have been successfully connected. From here, you can choose to return to your Shopify store, or to Click & Drop.
To view your completed integration, and to begin processing your orders, click the 'Return to your Click & Drop account' button.
You will be redirected back to your 'Integrations' page within Click & Drop, where your completed integration will be ready to view.
The chain link icon will turn green to show your account has been connected successfully.
You can also choose to check the 'Mark orders as despatched' option to automatically mark your orders as 'Complete' in channel once you have manifested your orders (OBA accounts) or paid for your labels (Personal Accounts).
Please note that you will need to assign a Shopify store location before we can update your Shopify order statuses to 'fulfilled'.
How to set your Shopify store location
Following a recent change, you now need to specify your Shopify store location if you wish for Click & Drop to deduct from your inventory and mark your Shopify orders as fulfilled once they have been marked as despatched in Click & Drop.
To set your store location, click the 'Change Location button' as shown above. From the drop-down list, select the store location you wish for Click & Drop to use, and then click the 'Save' button when finished.
Important notice - Click & Drop does not support multiple store locations. If you have stock in a location other than the one specified, we regret that we will be unable to update the status of that order and deduct from your inventory accordingly.
Store order status and import frequency
Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old.
If you wish for us to import orders in 'Unfulfilled' status and 'Partially Fulfilled' status, check the box in your integration settings. This setting is off by default.
Eligible orders will import into your Click & Drop account approximately every 15 to 30 minutes. We will attempt to update the status of orders in your Shopify store approximately every 30 minutes.
Can I disconnect from Shopify?
You're free to disconnect from Shopify at any time via Click & Drop.
In the 'Integrations' section under the 'Settings' link, click on 'Go'. Click anywhere within the Shopify row to expand the data.
To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.
If you need to reconnect the store at a later date, simply repeat the connection process.
How does Click & Drop handle products from Shopify?
Whenever an order imports into Click & Drop from Shopify, we will check for any SKU included with the order. If you already have a product in Click & Drop with the same SKU, we will be able to add key product data to the order, such as weight, product names, and any required electronic customs information.
If an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.
We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct.
For efficient order processing, we recommend that you import information on your products into Click & Drop before processing orders.
For more information on how to create, import, or edit products, please see the following section of our help guides: How to create and import products.