How to add department references to your orders (Online Business Account customers)

Departments can be useful if you want to be able to differentiate spend or volume by department, brand, or mailing campaign. Once you start using Departments on your orders, you can then use the OBA Reporting to produce and export reports showing a departmental breakdown.

Please note: In order to use Departments in Click & Drop, you first have to create them in OBA. Setting up departments is easy to do - see how to do this in OBA.

Whenever you set up a new department(s) in OBA, you will need to contact the Click & Drop Helpline with your account number and your Click & Drop login email address so that they can ensure that your account is updated, and the department references flow through to Click & Drop. Once the update has been made to your account, they will let you know.

How do I add Department to a manual order?

When processing an order, a Department can be added to that order, although it is not a mandatory field, so you’ll need to remember to select the correct department each time.

When applying postage to your orders, you will see the ‘Department’ field under ‘Step 4. Confirm and submit’. Once you have completed the item weight, size and service, simply click on the drop-down menu and select the Department name that you want this order to be ‘tagged’ against:


You now click ‘Apply’ or ‘Apply & generate labels’ as usual.