To create a postage label in Click & Drop, you will first need to create an order. Orders contain information about the recipient and destination of your shipment, but can also include additional information about the products you are sending and customs data.


Creating an order manually

Within Click & Drop, click the 'Orders' link to view your Orders. To begin creating a new order, click the Create order button.

A new window will appear where you can enter all of your customer or recipient's name and address details. Mandatory fields are indicated with a red asterisks.

You can use the Search for an address book entry or a UK address field to look up and automatically fill in UK addresses or search your Address Book entries. Note, if you wish to save an address to your address book, please complete the Address reference field.

For international shipments, where customs are valued using exclusive of tax values, it is important that you provide an ex tax value for your order in the Order sub-total field. If you are not shipping internationally or can only provide value including tax, please use the order value field.

You can add product to the order by clicking Add products. You can also add products when manually applying postage, also covered in this guide, to an order. 


If you have created a product in Click & Drop before, you can search for an existing product using the 'Search for a product' field. Alternatively, you can type the information about your product in the fields provided.

If you are sending shipments to destinations that require customs documentation, you will be presented with additional fields to capture the required customs data for the product.


If you wish to create the order without immediately applying postage, click the 'Create order' button. Otherwise, you can click the Create order and apply postage button now.


Applying Postage to an Order

On the Apply postage screen, you will be asked to enter the weight and packaging size of the shipment you are sending. Please note that this must be the combined weight of the product and the packaging used.

Once you have entered the weight, the different packaging types will become available to select.

Please note that certain services only permit certain packaging types.enterweight.png

If you are a personal account customer and intend to drop your shipment off at a Parcelshop (Collect+ or Post Office®) branch, please check the checkbox highlighted below.


Next, choose the service you would like to use to send your letter or parcel.

After you have selected yours service, additional service-specific options may become available to you in Section 3. You may tick any or all of the options that apply. 

For some services, such as Royal Mail Signed for 2nd Class, additional options may be automatically selected as they are included with the service.


Please note that by continuing, you automatically confirm that your letter or parcel does not contain any prohibited items.

You can also click the 'Save this service to your favourites' box in order for the service to be automatically selected the next time you apply postage to an eligible order.

You have a further opportunity to add (additional) products to the order. Note that for domestic orders, the Package Contents section will not expand to display automatically. For international orders, Package Contents will always be displayed in full as shown below:

When ready, click the 'Apply' button to apply the postage service to the order, or click the 'Apply, Pay, and generate labels' button to pay for your postage (Personal customers only).

Online Business Account customers will see a button labelled 'Apply and generate labels' instead. 

Your postage label will be generated as a PDF file which can be printed and affixed to your letter or parcel.