How to integrate your WooCommerce store

This guide explains how to connect your Click & Drop account to your WooCommerce store. This will allow you to download, manage, and generate postage labels for your WooCommerce orders.

Within Click & Drop, click the 'Settings' link.

The 'Integrations' page will open. In the 'Channels and Stores' section, click  the 'Go' button.IntegrationsBlank.png

Next, click the 'Add new integration' button.

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Click the 'WooCommerce' button.

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A new window will appear asking you to enter the Store URL of your WooCommerce site. 

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You will need to log into your WordPress website in a new tab or window to access your WooCommerce store. From the left hand menu, hover your mouse over 'WooCommerce', and from the drop down menu, click 'Status'.

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In the 'WordPress environment' section, you will find both your Home URL and Site URL.

Copy the Site URL. You will need to paste this back into Click & Drop.

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Click back into Click & Drop, and paste the Site URL into the 'Store URL' field, then click the green 'Connect to WooCommerce' button.

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The next window will display the permissions required for Click & Drop to integrate with your WooCommerce web store. To continue, click the 'Approve' button.

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You will then be redirected back to Click & Drop. A window will appear to show that your WooCommerce store has been successfully been connected to Click & Drop, but has not yet been activated.

Click the red 'Click & Drop' link to return to your Click & Drop account in order to activate your WooCommerce integration.

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You will be returned to your 'Channels and stores' page. Click the 'Update and Activate' button to finalise the integration. There are several additional options:

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Mark orders as despatched: Check this option to automatically mark your orders as 'Complete' in channel once your have manifested your order (OBA accounts) or paid for your label (Personal Accounts)

Use billing email addresses for delivery notifications: Check this box to use the billing email address as the email address that will receive Royal Mail delivery notifications (if applicable). WooCommerce orders do not contain a shipping email address, so we will not be able to send email notifications to your customers without this option selected.

Download customs data from product: Check to enable Click & Drop to download additional product customs information. For more information please see 'How to include customs data' section below.

Please note that WooCommerce does not support the inclusion of Royal Mail tracking numbers in its orders. You may need a third party plug in or add-on from Woocommerce to enable this functionality.

Once you have clicked the 'Update and activate' button, you will see your new integration on your 'Channels and stores' page in Click & Drop, and the link icon will turn green, and your eligible WooCommerce orders will now begin downloading into Click & Drop.

How to include customs data

If you send your orders internationally, and you wish to include customs data with your downloaded orders, tick the 'Download orders from product' check box.

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Three additional options will appear asking you to type in the attributes you would like Click & Drop to download with your orders. There is no standard template for this, as attributes will vary depending on your individual store set up.

Please note, you will need to enter the name of the attribute (database field) and not the value itself. For example, for Customs country of origin attribute name, you would enter something like 'CountryofOrigin' rather than 'United Kingdom'.

Customs country of origin attribute name: Type the attribute you would like Click & Drop to use for 'Country of origin'.

Customs code attribute name: Type the attribute you would like Click & Drop to use for 'Customs code'. Please note this should be a numeric code 6, 8, or 10 digits long. 

Customs description attribute name: Type the attribute you would like Click & Drop to use for 'Customs description'.

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More information on creating product attributes in your WooCommerce store can be found in this article: https://docs.woocommerce.com/document/managing-product-taxonomies/
 

Can I disconnect from WooCommerce?

You're free to disconnect from WooCommerce at any time via Click & Drop.

In the 'Integrations' section under the 'Settings' link, click on 'Go'. Click anywhere within the WooCommerce row to expand the data.

To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.

If you need to reconnect the store at a later date, simply repeat the connection process.

 

Store order status and download frequency

Click & Drop is only able to download WooCommerce orders that are in 'Processing' status, and no older than 7 days old. Eligible orders will be downloaded into Click & Drop every 10-15 minutes, and Click & Drop will update the orders in your WooCommerce store every 30 minutes.

 

Minimum Requirements

  • WooCommerce Version 3.0 or higher
  • WordPress version 4.4 or higher
  • API version 2.0 or higher
  • Custom permalink settings must be enabled in your WordPress account. You can set this by going into your 'Settings' > 'Permalinks' in your WordPress Store. Under 'Common Settings' choose any permalink option other than 'Plain'.
  • Your WooCommerce store URL must be https:// as http:// is not supported. 

For further information on WooCommerce REST API, see http://woocommerce.github.io/woocommerce-rest-api-docs/

WooCommerce does not support the inclusion of Royal Mail tracking details in its orders and customer notifications emails.

Unfortunately, Click & Drop is unable to offer any support or assistance for WooCommerce plugins or add-ons. 

 

Troubleshooting

My store will not connect

Please ensure you meet the minimum system requirements described above.

When attempting to make a connection, Click & Drop looks for your store URL. Some site security plugins can limit or modify your URL, and so these may need to be disabled temporarily in order for the initial integration to be created. 

My orders will not import

Please ensure that you have the status set to 'Processing' and the product has a weight, in addition to this you will have to assign a shipping method against the order for us to recognize it as eligible.