There may be occasions where you need to either delete, or reset one or more of your orders within Click & Drop.
Note that if your recipient makes a change to an order, such as a change of address details, it is often quicker to edit the address details on the Click & Drop order.
Online Business Account customers
You can delete or reset orders in any status other than 'Manifested'. Once your orders are manifested, they are considered complete and despatched. If you have manifested an order in error, please see this guide: Applying for a refund (OBA).
From your 'Orders' page in Click & Drop, select the order you would like to delete or reset, and click anywhere within the order to expand the order line. Next, click the 'Other actions' dropdox box as highlighted below.
Choose 'Delete order' if you wish for your order to be completely removed from Click & Drop.
Choose 'Reset order' if you would like to reset the order to 'New' status so you can apply postage and generate your labels again.
Please be aware labels generated on orders which are then reset are no longer valid and must be destroyed. Cancelled label information is automatically shared with Royal Mail Revenue Protection, and should a cancelled label be identified on an item in the Royal Mail Network, you will be charged on your account and an additional handling fee will be applied.
Personal account customers
You can delete or reset orders in 'New', or 'Postage applied' status. Once you have paid for and generated your label, you will not be able to make any additional changes to the order. If you have generated a label in error, please see this guide: Applying for a refund (Personal customers).
From your 'Orders' page in Click & Drop, select the order you would like to delete or reset, and click anywhere within the order to expand the order line. Next, click the 'Other actions' dropdox box as highlighted below.
Choose 'Delete order' if you wish for your order to be completely removed from Click & Drop.
Choose 'Reset order' if you would like to reset the order to 'New' status so you can apply postage and generate your labels again.
Is Click & Drop working well for your business? Check out our other offerings:
- Optimise your order processing with ChannelShipper's Order Processing Tool. Simplify your sales channel management and improve operational workflow.
- Streamline your warehouse with StoreFeeder's Warehouse Management System. Enhance your inventory control and order fulfilment for unparalleled efficiency.
These solutions are designed to propel your business efficiency and enhance customer satisfaction.