If you are unable to generate labels within Click & Drop, there are some checks that can be made first before contacting our support team.
- Check our status page. If Click & Drop is encountering any serious technical issues, an incident will have been raised by our support team containing relevant information.
- If you are an OBA customer, check that you have the correct agreement to use the particular shipping service you have applied to the order.
- If you are a personal account customer, please check the card you are using for Payment is not out of date, and has sufficient funds.
- Check that the weight of your package has not exceeded the limit for the particular package size or destination country.
- Check your User messages for information.
If Click & Drop is undergoing scheduled maintenance, or is experiencing technical difficulties, you may wish to consider some additional posting options.