From 2nd March 2026, orders to some international destinations will require you to choose how you will manage additional customs and handling fees.
You will need to make a decision for each order whether you will pay customs and handling fees, or if the recipient of your items will.
You or the recipient of your items will not need to pay customs and handling fees if any of the following apply:
- You are posting under an IOSS scheme
- You are sending personal correspondence and not goods
This guide explains how to set up your preferences, and how to make sure your orders have the right information to ensure they get to their destinations without issues or delays.
Please note, the following settings are for Personal account holders only. If you have an Online Business Account, continue posting and providing customs information as usual.
How to set a default choice on who pays the customs and handling fees
If you want to set a default choice for every applicable order, we will use this every time. To do this, go to your Settings page in Click & Drop and click the 'Customs' tile.
A new dropdown option will be visible in the 'Miscellaneous' section of that page.
I'll pay the customs and handling fees: If you select this option, Click & Drop will calculate the customs and handling fees for every applicable order you produce. You will be able to view and confirm these fees before you pay for and generate your labels.
The recipient will pay the customs and handling fees: if you select this option, Click & Drop will not calculate the customs and handling fees for every applicable order, and you will not be charged for them. The recipient of your items will need to pay the costs in order to receive their items.
How to make the choice on who pays the customs and handling fees per order
If you have not set the default above, you will need to specify who will pay the fees when you are applying postage to your order.
On Step 4. Review/edit package contents, a new section will be visible under 'Order information' that will calculate and display the estimated fees.
This step uses the customs information either that you have entered in the 'Package contents' section, or that has already been saved against the products in your order.
If you make a change to your order, either you change the postage service that is applied, or if you edit the package contents, the estimates fees may change or become invalid. You may need to click the blue 'Recalculate fees' button. Once all of the details provided are correct, the regulate fees button will become unavailable so it cannot be clicked again.
Please note that this information will not be visible if you include an IOSS number, or if you have selected 'The recipient will pay the customs and handling fees'.
Page showing fees have been successfully calculated:
If you have provided insufficient information, or there has been a problem, you may see a warning that we have been unable to determine the estimated customs and handling fees.
If this happens, please check that you have supplied all required information in the 'Package contents' section. When you have, the 'Recalculate fees' button will become available to click again, and we can recalculate the fees based on any new information provided.
Page showing fees could not be calculated:
Viewing your fees before payment
When you have finished processing your orders, we will show a breakdown of any customs and handling fees on the Payment Confirmation page where you pay for your labels.
These will appear as two new lines, Customs Duty Fee and Customs Handling Fee.
If you have multiple items in the same payment, fees will be added.