Royal Mail Click & Drop Help Centre
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Lost and undelivered mail

For any queries about lost or undelivered mail produced through Click & Drop, please see the following help pages.

Royal Mail’s retail compensation policy for lost items

 

Online Business Account customers

How to make a claim – business account customers

I think my mail is lost - I haven't received my delivery yet

 

Personal customers

How to make a claim

 

 

Articles in this section

  • Shipping dangerous goods (Online Business Account customers)
  • International service suspensions - important information
  • Parcel Collect
  • How international customs works in Click & Drop
  • Labels to Go (QR codes)
  • Royal Mail service codes (Online Business Customers)
  • Arranging a collection (Online Business Account customers)
  • How to post your mail (Personal accounts)
  • Tracking the progress of your mail
  • Lost and undelivered mail
  • Terms of Use
  • Privacy Policy
  • Cookie Policy
  • Terms & Conditions
  • Status
  • Feedback
  • Contact Support

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