Royal Mail Click & Drop Help Centre
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  2. Orders

Orders

  • Creating/importing your orders

    • How to manually create an order (New beta page version)
    • How to manually create an order
    • How to import/upload orders
    • Order Import spreadsheet field specifications
    • Which countries and ISO codes are supported?
    • How to create a shipping service alias
  • Processing your orders

    • How to create an address book entry
    • How to clone an order
    • How to create a postage label
    • How to cancel or reset your orders
    • How to process multiple orders in a batch
    • How to create a manual order from your address book
  • Paying for your orders (Personal customers)

    • How to pay for your postage (Personal customers)
  • Manifesting your orders (Online Business Account customers)

    • How to manifest your orders (end of day)
    • How to view your manifest prices (Online Business Account customers)
  • Customs information for international orders

    • How does Click & Drop's automatic customs details lookup work?
    • Import One-Stop Shop (IOSS) in Click & Drop
    • How to set default customs information
    • Adding customs information when importing your orders via spreadsheet
    • Adding customs information when applying postage
  • Marking an order as 'Despatched by other courier'

    • How to mark an order as 'Despatched by other courier'
  • More options

    • How to create an order tag
    • How to add and remove columns from your Orders page
    • How to remove data from an order
    • How to add department references to your orders (Online Business Account customers)
    • How to future date your orders (Online Business Account customers)
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